At WorkGenie, we are committed to providing exceptional services and ensuring maximum customer satisfaction. We understand that there may be situations where a refund is necessary, and we have established this Refund Policy to outline the terms and conditions under which refunds may be issued. Please read this policy carefully to understand Your rights and responsibilities when requesting a refund.
Please note that this Refund Policy is subject to change, and any updates will be posted on our website.
Eligibility for Refund
We offer refunds for the following scenarios:
- Unsatisfactory service: If You are dissatisfied with the quality of the service provided by the freelancer, You may be eligible for a refund. In such cases, You must clearly outline the reasons for Your dissatisfaction, and we will assess the situation to determine if a refund is warranted.
- Non-delivery: If a freelancer fails to deliver the agreed-upon work within the specified timeframe without valid reasons, You may be eligible for a refund.
- Cancelled projects: If a project is canceled before it has been assigned to a freelancer, a full refund will be issued.
- Duplicate payments: In the event of accidental duplicate payments for the same project, we will refund the excess amount.
Refund Request Procedure
To request a refund, please follow these steps:
- Contact support: Send an email to our customer support team at [email protected], outlining the reason for Your refund request. Please provide as much detail as possible to help us assess Your request promptly.
- Review and assessment: Our support team will review Your request and may contact You for additional information or clarification. We may also reach out to the freelancer involved for their perspective.
- Decision and resolution: After a thorough assessment, we will make a decision regarding Your refund request. If Your request is approved, we will initiate the refund process within a reasonable timeframe.
Refund Process
If Your refund request is approved, we will process the refund using the same payment method You used for the original transaction. Please allow up to 14 business days for the refund to reflect in Your account, depending on Your payment provider.
Freelancer Accountability
At WorkGenie, we hold our freelancers to high standards of professionalism and quality. If a freelancer is found to be consistently delivering subpar work or violating our terms of service, appropriate actions, including suspension or termination of their account, may be taken.
No-Refund Cases
Please note that refunds will not be issued under the following circumstances:
- Change of mind: Refunds will not be granted if You simply change Your mind about the project after it has been started.
- Project modifications: If You request changes to the project scope or requirements after work has commenced, refunds may not be applicable.
- Delays beyond control: We are not responsible for delays caused by factors beyond our control, such as technical issues, freelancer unavailability due to personal reasons, or force majeure events.
Dispute Resolution
In the event of a dispute between You and a freelancer that cannot be resolved through our refund process, WorkGenie may, at its discretion, provide mediation services to help reach a fair resolution.
Contact Information
If You have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]